Modernization of a laundry processing plant: is it really an improvement?

An ergonomics assessment was conducted in a modern, automated hospital-based laundry to investigate workers' complaints of musculoskeletal aches and pains and general fatigue. Numerous job stressors were identified requiring ergonomic solutions, including prolonged standing, excessive manual handling of transport units, non-adjustability of workstations, work pacing, awkward postures, lack of job rotation and excessive repetition of tasks. Associated health and safety issues such as noise, sharps, equipment maintenance and sanitation were also addressed. Potential mechanisms for repetitive strain injuries were substantiated and solutions for problematic areas were presented to management and the union for implementation. It was concluded that human factors must be taken into consideration when designing automated laundry systems to avoid mismatches resulting in potential injury to workers.